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Over the years, DFS has received
a number of inquiries from
Dealers (and prospective Dealers) about the DFS Program.
Here are Some Quick Answers to Our Most-Asked
Questions.
Who
is DFS?
DFS is your outsource vendor for more
than 2000 business products small- to medium-sized businesses use every day.
Qualified Dealers are appointed by DFS on a non-exclusive basis to sell
DFS products and services to their small business customers.
What
are the benefits of becoming a DFS dealer?
By becoming an Authorized DFS Dealer,
you can offer your customers over 2,000 imprinted products, all backed by
our 100% no fault guarantee. DFS provides the necessary sales tools and
selling tips to make form sales both an easy and profitable addition to
the Dealers Income
How
do I become a DFS dealer?
You can become an Authorized DFS Dealer today. Simply complete the dealer
application on-line, download
and print the application form, then fax to 1-800-876-6337, or mail it to
The DFS Group, 500 Main Street, Groton, MA 01471. Or call a DFS Customer
Service Representative at 1-800-225-9528.
What
resources are available to me as a DFS dealer?
This Web site offers a wide range of information to both new and prospect
dealers and acts as a great tool. Feel free to browse this site to find
the many resources that are offered to you as a dealer for DFS.
In addition, DFS offers a full
line of sales materials to help you promote that you offer certain products.
Some of these sales tools are offered FREE to dealers. Please see some of
the materials offered to dealers by selecting the sales resources on this
site. If you need further information DFS Customer Service representatives
are available to answer any questions you may have regarding this program
or any of the products offered by DFS Monday - Friday 8 a.m. - 7:30 p.m E.T.
How
does your pricing structure work?
You will earn generous profit margins between 30%-50% on the following product
lines: custom printing, checks, forms, labels, stationery, healthcare forms,
tax forms and holiday cards.
What
products does DFS offer?
DFS offers over 2,000 quality products backed by our 100% guarantee. Our
product line includes Business Forms, Computer Forms, Checks, Labels, Stationery,
Holiday Cards, Tax Forms, Promotional Products, Healthcare Forms, and Custom
Forms & Checks.
How
does your billing system work?
DFS will bill the Dealer only. All orders are invoiced separately after
the order has been shipped. Our terms are net 15 days from date of invoice.
We ship on open account, subject to credit approval. If our credit department
has questions, we will call you.
How
do I place an order?
There are four ways to order:
- On-line:
With your DFS catalog in hand, you can use our on-line order forms to
place your order.
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By Phone: 1-800-225-9528, Monday-Friday 8:00 a.m.-7:30 p.m. E.T;
-
By Mail: Complete the order form enclosed in your catalog and return in
the postage-paid envelope provided. Our post office address is The DFS Group, 500 Main Street, Groton, MA 01471.
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By FAX: 1-800-876-6337, 24 hours a day, every day.
How
do I calculate retail pricing?
To calculate dealer pricing for a 30% margin, multiply the retail price
in the catalog by .7 (point seven), e.g. the retail price on 9024-1 multi-purpose
check is $107 for 1,000. The calculation would then be: $107 x .7 = $74.90.
Can
I order all DFS products on-line?
Yes, with a DFS catalog in hand you can order any of our products on-line.
If you don't see a product you are interested in simply call one of our
DFS Customer Service Representatives at 1-800-225-9528. We also custom design
products at affordable prices. For more information see the custom printing
information area on our Web site or call our Custom Printing Hotline at
1-800-593-6767.
Where
do I mail orders to?
Our post office address is: The DFS Group, 500 Main Street, Groton, MA 01471.
Via a carrier, our address is: DFS Business Forms, 500 Main Street, Groton, MA 01471.
How
can I rush an order?
Rush services are available on these DFS product lines:
- Checks:
For a nominal fee, DFS guarantees 72-hour delivery of imprinted checks
to you, or your customer's address.
- Custom
Printing: Rush services are also available for any custom order at a nominal
fee. Delivery times vary based off job complexities, please contact your
Custom Representatives for details: 1-800-593-6767.
- General
Orders: To expedite other orders, we recommend that you take the following
steps:
- E-Mail,
phone, or fax the order to us.
- Request
UPS Next Day or Express Mail.
- Ship
product directly to your customer.
How
do I pay for my order?
DFS bills Dealers only. All orders are invoiced separately after shipping-net
15 days from date of invoice. We ship on open account, subject to credit
approval. DFS does not offer COD shipping. Orders are subject to credit
approval. Pre-payment will speed orders through our credit department. With
credit approval, terms are net 15 days from the date of the invoice. Otherwise,
terms are payment with order. New orders with past due accounts are held
until outstanding balance is cleared up. We reserve the right to change
dealer status if payment history warrants. We accept major credit cards.
Ask your Dealer Customer Service Representative for details.
When can I expect to
receive my order?
DFS processes and ships all standard imprinted products within three working
days. Custom Printing orders ship six business days from receipt of your
proof approval. Call for shipping time for orders with printing options
added. New logo orders and changes to existing logos require additional
processing time. Stock product orders are shipped in 24 hours.
How
can I check the status of my order?
You can check
the status of your order by following one of the options below:
Enter the past order number into "order
status field" found at the top of the screen and select "go".
Order numbers can be found on the order confirmation email that was received
when your order was placed. You will be presented with a page that will
display the order status as shipped or in process.
Or if you choose, you can use The DFS Order Status Line. Just call 1-800-260-6633
and follow the prompts. The Fax back Order Status Line is available Monday
- Friday 7 a.m.- 10 p.m. Eastern Time. Please
note that we must have your fax number on file to use this service.
What if there's a problem with
an order?
Call your Dealer Representative and explain the problem. We back all our
products with our 100% no-fault guarantee.
Camera-Ready
Artwork Guidelines
To ensure DFS delivers a quality product that meets your expectations, please
follow these important guidelines. (Very soon, we'll be able to process
this information on-line).
Artwork.
Provide black-and-white artwork for best quality scan in our computerized
system. Do not send negatives or photocopies.
Screens, Graduated
Fills, or Pantographs.
Please remove all screens, graduated fills and pantograph designs from your
artwork. Simply indicate the location of screening, or send us samples of
the artwork with and without the screen.
Send backprinting copy and pantographs
in solid black art, and we will screen them in. Our standard screen is 20%.
However, we can print any percent you request.
Bendays.
Bendays are screened background logos. Remove the benday from the main form
and send it as solid black artwork. Indicate the benday location and approximate
size to ensure accurate placement and composition. Standard shading is 15%.
Electronic Artwork.
If you submit custom art in digital format, please fill out a Disk Approval
Form. You'll find software formats required and other specifications.
Additional Colors.
If colors are not touching on artwork, it's not necessary to send color
separations. Indicate color placements and we will make the separations.
Blockout.
We can drop in blockout. Just indicate the location.
Custom Logo Samples.
Send a clear black-and-white print of the custom logo, preferably original
artwork. We cannot work from photographs, raised print samples or sketches.
The design must not contain screen tints or fine lines. Allow additional
time for processing. A copy of all logo art will be retained in DFS files
to expedite future orders.
How
does the DFS pricing structure work?
You will earn generous profit margins between 30%-50% on the following product
lines: custom printing, checks, forms, labels, stationery, healthcare forms,
tax forms and holiday cards.
How
do I calculate retail pricing?
To calculate dealer pricing for a 30% margin, multiply the retail price
in the catalog by .7 (point seven), e.g. the retail price on 9024-1 multi-purpose
check is $107 for 1,000. The calculation would then be: $107 x .7 = $74.90.
Do
you offer higher quantity pricing than seen in the catalog?
Yes, we also offer price break savings on these higher quantities. Call
1-800-225-9528 for details.
How
do I market the DFS products?
Our many brochures, catalogs, flyers and advertising materials will help
you promote DFS products. Look in Sales Tools & Tips for details.
Does
DFS provide samples?
DFS is proud to offer free samples of most of our products. Simply call
us at 1 800-225-9528 and we'll send them out to you the same day!
Can the imprint be in a choice of
ink color?
We can produce most products with your choice of ink color, through our
custom forms department. You can modify color, text copy, add or delete
columns on any standard form shown in our Quality Business Printing catalog.
Call a DFS Customer Service Representative at 1-800-593-6767 for a price
quote today.
How
do I find out about custom forms and limitations?
Refer to our full Custom Solutions® kit for detailed information on our custom
offering or refer to the Custom Solutions® insert in the Quality Business
Printing Catalog. For more specific questions or concerns call a DFS representative
at 1-800-593-6767.
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